Returns Policy
At Zyn Pouches Canada, we strive to provide you with the highest quality products and excellent customer service. However, please note that we do not currently accept returns on any orders.
If you are dissatisfied with your purchase or if you experience any issues with your order, please do not hesitate to contact us at hello@zynpouchescanada.co. Our customer support team will work with you to resolve any concerns or assist with any issues you may have.
Shipping Policy
At Zyn Pouches Canada, we offer the following shipping services to ensure that your orders are delivered to you in a timely manner:
- Flat Rate Shipping: We charge a flat rate of $15 for shipping across Canada.
- Shipping Timeframe: Orders typically arrive within 2-4 business days depending on your location.
- Free Delivery: Enjoy free shipping on all orders over $100 within Canada.
Please note that business days exclude weekends and public holidays.
Privacy Policy
At Zyn Pouches Canada, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information Collection: We collect personal information when you place an order, sign up for our newsletter, or contact us for customer support. This may include your name, email address, shipping address, phone number, and payment details.
Use of Information: We use your personal information to process your orders, provide customer support, and send you updates about your purchases or special promotions. We may also use this information to improve our services and website.
Data Protection: We employ various security measures to ensure that your personal information is protected from unauthorized access, alteration, or destruction. We do not share your information with third parties except as necessary to fulfill orders (e.g., shipping companies, payment processors).
Cookies: Our website may use cookies to enhance user experience. Cookies help us remember your preferences and provide a personalized shopping experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Your Rights: You have the right to access, update, or request the deletion of your personal information. If you would like to exercise these rights or have any questions about your privacy, please contact us at hello@zynpouchescanada.co.
Terms of Use
By accessing or using the Zyn Pouches Canada website, you agree to the following terms and conditions:
Eligibility: You must be at least 18 years old to purchase from our website or access any of our services. By placing an order, you confirm that you are of legal age to make such a purchase in your jurisdiction.
Product Availability: All products are subject to availability. If a product is out of stock or unavailable for any reason, we will notify you and offer alternatives or a refund.
Order Acceptance: Once an order is placed, we will send you an order confirmation email. However, the order is not final until we have processed and shipped your items. We reserve the right to cancel or refuse any order at our discretion.
Pricing and Payment: All prices listed on the website are in Canadian dollars and exclude taxes and shipping fees. Payment is processed through secure methods such as credit cards or other available payment gateways. We use industry-standard encryption to protect your payment information.
Shipping and Delivery: We will process and ship your order as quickly as possible. Please review our Shipping Policy for more details on delivery times and costs.
Limitation of Liability: Zyn Pouches Canada is not responsible for any damages or losses that result from the use of our website, products, or services. By using our website, you accept full responsibility for your actions and purchases.
Changes to Terms: Zyn Pouches Canada reserves the right to modify these Terms of Use at any time. Any changes will be effective upon posting to the website. Please review this page periodically for updates.
Governing Law: These Terms of Use are governed by the laws of the province of Alberta, Canada. Any disputes will be resolved in the courts located in Alberta.